Handling Third-Party Payment Errors in Your Trust Account

Overview: This will give you step by step instructions on how to correct a 3rd party payment error in your trust account in TrustBooks.

Step 1: Enable matters to go into the negative. On the Dashboard page select MISCELLANEOUS and Manage Firm Settings.  

Step 2: Select Manage Optional Features. 

Step 3: This will open up the Manage Optional Features Page. Select Enable next to the item Allow Matter balances to go into the negative. Select Save and Close.  Step 4: Create a Client called Bank Error: On the Dashboard page select CLIENTS & MATTERS and then Create Client. Name it Bank Error and select Save.

Step 5: Post the Bank Error from the 3rd party to the Client Bank Error that you just created with the correct total and date. You can do this on the Dashboard section by selecting Payments and Process Payment. 

Step 6: Make a Deposit to the Client Bank Error for the amount of money that you deposited to cover the mistake. You can do this on the Dashboard page by selecting Deposits and Enter Deposits. 

Step 7: Disable the feature Allow Matter balances to go into the negative. You can do this on the Dashboard page select MISCELLANEOUS. Select Manage Firm and then Manage Optional Features. Select Disable and Save and Close.